CCI Products & Services
For more info on a Product/Services hover over with your mouse.- Personalized Call Center Services (PCCS) 24/7/365You control your account call handling and answer phrase with so many customizable options to choose from!
- Voice Mail, Announcement Boxes and group configurations, with Agent contact options for each callerSecured voicemail with easy access from any phone line.
- Personalized Appointment Confirmation Service (PACS)Auto Emails sent out to clients with detailed appointment information as well as confirmation numbers!
- Caller ID for both PCCS and Voice MailAdvanced confirmation and accuracy with our caller ID feature.
- Order Entry and ProcessingIncreased sales through arond the clock order entry.
- Help Desk24/7 available support to answer all your questions or help with any technical issues or to make changes to your account.
- Event Ticket ReservationsEasy sales and reservation tracking with organized and detailed data recording.
- Company-Managed, Web-Based Appointment SchedulingCreate a virtual organized calendar where you can view and keep track of appointments.
- Conference CallingAbility to connect caller, safe and secure without ever having your information seen.
- Secretarial Services - Typing, Proof-reading, Mailings, Appointment Reminder CallsTyping, Proof-Reading, Mailings, Appointment reminder or Wakeup calls.
- Remote ReceptionistYour office is always in with 24/7 message recording and documentation.
- Email/Pager/Telephone/Fax notification of PCCS and Voice MessagesReceive detailed caller information wherever you are through our prompt message delivery service. Choose from pager, meail, telephone and fax notifications.
- Toll-free Telephone Services800 Numbers provided to ensure confidentiality of your companies information.
- Elevator Phone MonitoringAbility to dial into the elevator phone and handle all emergencies that may occur, keeping your business secure.
- Central Station Security & Fire Alarm Monitoring; CCTV MonitoringFast response and alarm accuracy, executed by trained operators.
- Our Facility has Generator Back-up and Dual Internet Connections - We NEVER Close!We NEVER close