ATSI Award of Excellence
1-800-397-8809 |
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| (Association of TeleServices International - www.ATSI.org) | |
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Introduction The telephone answering service industry has matured in communications technology and sophisticated consumers. Bureaus now must face the realization that they are already in a niche market for the consumer who requires live Agent services. With competition from virtually every angle, only the best service will keep the consumer happy and loyal. While most bureaus in the industry most certainly provide good service, we are searching for that which goes beyond. The cut above will be rewarded with our coveted Award of Excellence. Here is how we determine that level. Our Description of Excellent Service: Excellence requires a level of service that considers the caller first in every aspect of the call. Excellence makes a caller believe they are the most important person (or their problem is the most important consideration) to the Agent/TeleReceptionist. How the Agent handles every call, from beginning to end determines the success of the client relationship and the level of repeat business. No matter what is happening at the bureau on any given day, the caller should never feel the Agent is too busy to give them the best service. This program was designed as a measure of quality control. The program was started in Canada in 1989 and has been slightly modified every year since to remain relevant to our changing industry. ATSI adopted the program as a member service in 1995 with great success. Over 20,000 calls have been made to many participating companies yielding many winners. |
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